In between calls and meetings, Jill and Deb often perform customer site visits to meet with the folks running their businesses to see how things are going. Doing this not only helps build the personal relationships that CERO has with our partners, but also allows the team to assess how daily pick-ups are going, and see if any improvements can be made. Deb and Jill also attend schools and universities to educate students on the importance of composting, as well as conferences and events that pertain to waste management, environmental justice, or worker co-ops in general. These trips are invaluable to CERO, as they allow the team to gauge the impact the company is having on the community, and what more can be done to further benefit the environment. 

         While this is happening, Rhina is likely working on calculating and auditing essential data that pertains to the specifics of CERO’s daily services. She keeps track of figures such as how much food waste was picked up from a site on a specific day, and how much organic waste was dropped off at the most recent farm that was visited. These numbers are critical when it comes to creating reports for customers and generating invoices. Deb’s work in sales goes hand in hand with this, which means that they both are constantly in contact over pre-sales quotes and contacting potential new clients. Deb also manages CERO’s many accounts, which takes up a lot of her time. Communicating with current and future partners is a key part of her work, as is providing support for any business managers who may have questions.                             

         Once the evening is upon us, the team finally winds down for the day. Josefina returns from her excursions on the road and begins looking ahead to tomorrow. She and Fermin will often discuss how the day’s services went, what went well, and how the team can work to improve. Every day brings its own unique challenges, so the operations team is always on top of anything and everything that might need to happen the next time out. William returns from his route while Josefina makes sure that all the day’s pickup data has been collected, and records it into the system. Deb runs through her final checks and puts together a plan for the next day. Rhina reviews the driving routes and provides an outline for what the upcoming ones should look like. Jill ensures that all loose ends have been tied up and that everyone will be good to go when they start to work again. Once all tasks have been completed, each member calls it a day and retires for the night before gearing up to do it all again when the sun rises.      

         It takes a lot of coordination, labor, and critical thinking to keep CERO up and running, but our team is always up for the challenge. It is thanks to them that we can continue providing quick, easy, and clean composting for our partners. While there is no ‘normal’ day at CERO, the only constant is that no matter what challenges present themselves, our team is ready and willing to face them!