CERO Cooperative, Inc.
CERO Cooperative, Inc.
Organic Waste Management Services

FREQUENTLY ASKED QUESTIONS

Composting Basics

Why should my business compost?
  1. It supports your community: Composting with CERO keeps food scraps out of the landfill and puts them back into the local food system. Your scraps help nearby farms grow fresh produce and raise healthy animals—strengthening the local economy and feeding our communities.

  2. To help build a sustainable future: Massachusetts generates enough food waste each year to fill 20 Fenway Parks. Composting helps cut down on landfill use, reduces harmful methane emissions, and returns nutrients to the soil. It’s a simple way to fight climate change and build a more sustainable food system.

  3. Compliance with Local regulations:  Since late 2022, Massachusetts has required businesses that generate more than half a ton of food waste per week to separate it from the trash. Composting helps your business stay compliant and supports statewide waste reduction goals.

  4. You could save money: By reducing the amount of trash your business produces, composting can help lower your hauling costs. Less trash means fewer pickups and more savings.


What makes your composting service different?
    1. Reliable, clean service: We show up on time, treat our customers with care, and clean compost barrels after every pickup to prevent smells and pests. Our goal is to make composting easy and hassle-free for your business.
    2. Worker-owned and community-focused: We are a worker-owned cooperative and a certified minority- and woman-owned business. We're committed to creating good living wage jobs, especially for people in communities that have been excluded from opportunity.
    3. Keeping it local: Unlike other haulers that send food scraps far away, we partner with nearby family farms. Your compost stays in the local food system, helping grow fresh produce or feed animals on local farms..
      Using data to make a difference: We track the details. Our data tools help you understand your waste, reduce it over time, and find ways to cut costs while hitting your sustainability goals.
    4. Serious about sustainability: From day one, CERO has been focused on keeping food waste out of landfills and building a more circular economy. When you work with us, you’re part of a system that turns waste into something useful.
Where does my food waste go?

All the food scraps we collect stay local. We bring them to nearby family-owned farms, where they’re either used as animal feed or turned into compost to enrich soil. Our goal is to return nutrients to the land and keep them in the local food system—building a truly circular economy that supports farmers, reduces waste, and strengthens our community.

What can I put in my compost bins?

It’s pretty simple—most food scraps and soiled paper can go in. This includes fruits and vegetables, coffee grounds, eggshells, eggs, and dairy products. You can also add cooked or raw meat, bones, and fats. Paper towels, napkins, and other soiled paper products are welcome, too.


What should I not put in my compost bins?

To keep the compost clean and safe for local farms, please don’t put in any plastic, glass, or metal. Avoid items labeled “compostable” unless they’re certified compostable; many products won’t break down properly unless they meet certain standards. We’re happy to advise on specific items, but in general, look for products that are BPI or OK Compost certified. Also, please don’t add yard waste, cleaning products, or anything with chemicals.


How can my business measure the environmental impact of our composting efforts?

We give you the data you need to see your impact. That includes regular reports showing how much food waste your business has kept out of landfills. We can also translate those numbers into environmental benefits—like how much greenhouse gas emissions you’ve helped avoid. If you have specific sustainability goals or reporting requirements, we’re happy to work with you to make sure the data supports your efforts.


Service & Setup

Do you serve my business location?

We currently service businesses across Metro Boston and the surrounding areas. If you’re unsure whether we cover your specific location, please don’t hesitate to reach out at support@cero.coop. We’ll be happy to check for you.

Can I get compost pickup at home?

Right now, we’re focused on commercial compost pickup. While we don’t currently offer residential service, we’re actively working on plans to launch it soon. If you’re a homeowner interested in composting, keep an eye out; we hope to expand to residential areas in the near future.

What types of businesses do you currently service?

We serve a wide range of commercial clients, including universities, schools, corporate campuses, restaurants, cafes, and hospitals. If your business generates food waste, there’s a good chance we can help.

My business doesn’t produce half a ton of food waste per week. Can I still compost with you?

Absolutely. While the state requires composting for businesses generating over half a ton of food waste per week, we welcome businesses of all sizes. Every bit diverted from landfills makes a difference.

What if my business generates food waste irregularly or seasonally?

We understand that some businesses like seasonal restaurants or event venues have fluctuating waste volumes. We’re flexible. We’ll work with you to design a custom service schedule that adapts to your needs, whether that means adjusting pickups during busy seasons or offering on-call service when needed.

Coverage & Eligibility

How do I get started with CERO’s composting service?

Getting started is easy. Email sales@cero.coop or call (617) 379-1234 to schedule a quick consultation. We’ll assess your needs, recommend the right service plan and setup, and schedule your first pickup.

Do you provide training on proper composting practices for my staff?

Yes. We offer no-cost compost handling and safety training for staff who manage food scraps. We also provide free refresher training upon request to help your team stay confident and informed.

Do the collection bins have weight limits?

Yes. For everyone’s safety, our bins follow manufacturer-assigned weight limits. During setup, we’ll help you choose the right size and number of bins for your waste volume.

Do I have to clean my bins myself?

No. We take care of cleaning. On each service day, our team empties and thoroughly wipes down your bin to prevent odors and pests—so it’s ready to use again with no extra work for your staff.

Are bin liners provided?

Yes. We re-line every bin at each pickup to keep things clean and convenient.

Can I reschedule a planned pickup or delivery?

 Yes. Just give us at least 48 hours’ notice.

Can I schedule additional pickups?

Yes. We offer additional pickups and deliveries with at least 48 hours’ notice, at the same rate as your regular pickups. If your food waste volume spikes unexpectedly, just let us know.

How often do my food scraps get picked up?

It depends on your waste volume and pickup frequency. During your initial consultation, we’ll help you determine the right number and size of bins for efficient, cost-effective service.

What happens if there’s a holiday on my scheduled pickup day?

If your pickup falls on a major holiday, we’ll pick up on the next regular business day or your next regular pickup day, depending on your specific business needs.

Billing & Contact

How does billing work?

Invoices are emailed during the first week of each month for the previous month's service. Each invoice includes clear payment instructions.

Are there any hidden fees I should know about?

No. We believe in transparency. All service costs are clearly outlined during setup, and any additional charges are always discussed and approved in advance.

What payment methods do you accept?

We accept ACH bank transfers, debit, and credit cards. Full details are included on your invoice.

What are your office hours?

Our team is available Monday through Friday, 8 AM to 5 PM EST. If you contact us outside these hours, we’ll respond as soon as we’re back in the office.

How can I get in touch with your team?

You can email us at support@cero.coop or call (617) 379-1234. We’re happy to help.