CERO Cooperative, Inc.
CERO Cooperative, Inc.
Organic Waste Management Services

EMPLOYMENT OPPORTUNITIES

Become a part of a Boston-based worker-owned cooperative, winner of 2018 Mass Sustainable Business of the Year. 

Our mission is to create good green jobs for Boston residents while promoting environmental and economic justice in our communities.

 All jobs at CERO Cooperative offer the benefits of worker-ownership.

Driver

CDL Truck Driver Wanted

Boston based worker owned cooperative seeks responsible professional CDL truck driver 20-40 hours per week, for growing organic waste collection business. Apply for a good local driving job and get the opportunity to become a worker owner with CERO, one of Boston’s most successful sustainable W/MBE businesses.

  • Job requires up-to-date medical card and references of professional driving experience. 

  • The right person for this job is ready to work early mornings, perform physical labor such as moving and cleaning equipment. 

  • Must get along well with team members and customers, have an excellent driving record and temperament for engaging in a diverse workplace. 


Hours: 20 plus hours to start, increasing with experience and business growth. 


Pay: Experienced CDL drivers will be paid $20/hr. to start, eligible for increases after probationary period.


Qualifications:

  • Must have a current valid CDL truck driver’s license, excellent driving record and a minimum 2 years experience driving trucks. 

  • Professional skills - clean personal presentation, must wear uniform and safety equipment provided, reliable attendance is required.

  • Must be self-motivated, able to work independently and be consistent in responding to telephone, text and email communications.

  • Referrals from previous employers are required.

  • Able and willing to do physical labor that includes moving heavy containers, industrial cleaning and working with food waste in varied weather conditions.

  • Experience working with community based organizations and/or interest in working in a cooperative business preferred.

  • Commitment to participating as part of a multicultural, multigenerational workplace to learn new skills and help build our cooperative business.

  • Returning citizens, Spanish speakers and Boston residents encouraged to apply.

Send resume to Opportunity@CERO.coop or Apply Online

BIPOC Boston residents are strongly encouraged to apply.

Customer Success Coordinator

Do you want to be a part of a diverse inclusive workplace? 
Are you interested in joining a cooperative corporation where you have the opportunity to become a worker-owner?
Do you want to be part of a team where your input is not only valued 
but crucial to the success of the team?

Apply to join CERO Coop, where a dedicated group of individuals connected with our communities is building a successful BIPOC and women owned business, leading environmentally sustainable solutions in Metro Boston. Our mission is simple: keep food waste out of landfills, save money for our clients, and provide good green jobs for Boston's hard working communities.


CERO is a multicultural, multilingual, employee-owned workplace. 


Job Objective: The CERO Cooperative Customer Success Coordinator plays a key role in maintaining positive relationships and great outcomes for CERO customers. 

We aim for 100% retention with Customers who love our CERO service and our mission centered brand.


Primary Responsibilities:

  • Train to serve as lead CERO representative with large institutional customers.

  • Respond to and resolve direct customer communications in coordination with Operations and other CERO teams to promote timely satisfaction. 

  • Conduct consistent site visits to maximize compost diversion, source separation quality, and customer satisfaction

  • Ensure high quality delivery of CERO services including composting program set up, on-site customer training, conduct scheduled waste audits, materials characterization study, and monthly weight reviews 

  • Participate in weekly Sales Team meetings 

  • Conduct additional tasks and provide written reports as requested by the Sales Team Manager

  • Complete data entry tasks as necessary, assigned by Data Manager and Sales Team Manager


Required Skills and Competencies:

  • Computer proficiency

  • Excellent verbal and written communication skills 

  • Professional personal presentation and ability to communicate effectively and professionally with a broad range of people 

  • Ability to organize and confidently make presentations in customer meetings and training sessions, etc.

  • Ability to maintain accurate records and written reports


CERO is a Worker Cooperative business and the Customer Satisfaction Coordinator is a worker-owner track position. Attaining worker-ownership requires

  • Active participation and support as needed with all CERO Teams 

  • Active participation in co-op educational programs

  • Thorough understanding of CERO’s mission, goals, and our co-op’s connection with a larger solidarity movement to build a sustainable and equitable local economy

  • Enthusiasm to learn and participate effectively in our worker cooperative model and in the development of a cooperative organizational culture

  • Upon completion of the probationary period, all worker-owners accept modest payroll deductions toward fulfilling their worker-owner investment share in the co-op.


Skills Required:

  • Excellent interpersonal, written and verbal communication skills 

  • Detail oriented computer competency

  • Ability to work independently 

  • Ability to travel independently throughout the Boston Metro Area

  • Prepared to take lead role representing CERO in varied, complex institutional customer relationships

  • Experience in project & people management

  • Motivated to innovate for continuous improvement in customer service, reporting and record keeping systems


Send cover letter and resume to Opportunity@CERO.coop or Apply Online

BIPOC Boston residents are strongly encouraged to apply.